Recording Stopped - Solved


#1

Hello all,
Edit: To solve the recording problem, I had to update my software to iOS 12.1

I’m an Episode video editor and I record stories for clips, for my edits. Recently, I’ve tapped the ‘Start Recording’ button and within seconds it comes up with (it sometimes comes up randomly when I’m casually reading a story, but I think that’s a glitch):

"Recording Stopped
Sorry recording stopped. Please try again."

I reinstalled the app to try and resolve the problem… only for all my progress to disappear as well as 30+ stories. And what-do-you-know? that didn’t help the problem at hand, at all.

I could do with some assistance,
Thanks,

Eliza.


#2

Hello @episodiza, sorry to hear about your issue. I’d suggest submitting a help ticket to the support team, they’d be happy to help! :smiley: