Server error - Needs fixing!

Every time I try to use episode create and add a new character it lets me create one on the mobile app but then says can’t save character and gives me this message. I’ve deleted and re-installed the app, updated my phone, taken it off WiFi and tried it with WiFi and it makes no difference. Help?!
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Did you try submitting a ticket?

Can do so here: https://pocketgems.zendesk.com/hc/en-us/requests/new

Also, you can find how to locate support ID here: