Sound doesn't play in my story?

Music seems to be working in the mobile previewer, but sound isn’t playing. Sometimes I managed to fixed this problem without knowing what I even do. All I did was go to the script and the sound seems to be fine, without me doing anything. Is this a common issue?

So when you preview your story on the app, the sound works?

I mean that the sound and music works in the preview on computer, but sometimes sound doesn’t play on mobile

Make sure your ringer is on
The volume should be up but so should your ringer
For example I have an iPhone and even when my volume is all the way up, I won’t hear story sounds. I have to click the switch in the side of my phone and make sure my phone isn’t on silent, then I’ll be able to hear it.

Closing due to one month of inactivity :slight_smile: