Sound not playing on phone

My sound isn’t playing when I go to preview my episode on my phone but when I play it on the portal it does. Any reason why it’s doing that?

do you have your ringer on? it never plays for me unless i have my ringer on. sometimes it’ll glitch as well so i’ll have to exit off the app & reconnect.

Yeah I have the ringer on, I even turned off my phone and turned it back on but it still didn’t play any sound

Try with headphones

Still nothing :sob:

Hi, I had the same issue and I submited ticket and this is what they replied to me

Thank you, I also submitted a ticket about an hour ago so I’ll most likely get the same response but thank you once again for showing me :smile:

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No problem :kissing_closed_eyes: