Stories and progress not saving

samanthad143 · April 27, 2020, 5:56pm

No idea what’s going on but I’ll save a story get 10 chapters in then close the app and if I go back in the story is no longer on my shelf and if I find the story again all my progress is lost

ari.scuba · April 27, 2020, 5:58pm

Have you tried deleting the app and redownloading it?

samanthad143 · April 27, 2020, 5:58pm

Yeah twice and the same problem

ari.scuba · April 27, 2020, 5:59pm

What about an update?

samanthad143 · April 27, 2020, 6:00pm

I checked the App Store says there’s no updates and my phone is also up to date

ari.scuba · April 27, 2020, 6:01pm

When you are done reading, do you immediately close out of the app, or do you press the back button?

samanthad143 · April 27, 2020, 6:03pm

I press the back button but also stories I haven’t read and want to are not staying on my shelf

ari.scuba · April 27, 2020, 6:04pm

That’s odd, maybe try logging into your same account on a different device?

samanthad143 · April 27, 2020, 6:14pm

Same issue I wonder if it’s because I have too many stories favorited? But it won’t save the ones I delete it just puts them back in my favorites when I reopen the app so weird

ari.scuba · April 27, 2020, 6:18pm

Are the ones you read a while ago saved?

ari.scuba · April 27, 2020, 6:20pm

I think it might be a problem with your account. Try creating a new one.

samanthad143 · April 27, 2020, 6:21pm

Yeah a lot of old stuff is saved I’m going to try a new account now

ari.scuba · April 27, 2020, 6:22pm

Okay, hope it works!

mpb · April 27, 2020, 7:05pm

I’m having the same issue. I sent a ticket last week, they told me to delete the app and send another email letting them know. I have sent now two emails but nobody has responded yet. I deleted the app multiple times and and now only a couple of my stories are updated but most of them not. I guess I’ll try customer support again. Maybe you should do the same and hopefully they’ll do something. I bet we are not the only ones.

samanthad143 · April 27, 2020, 8:04pm

Thanks for letting me know !

mpb · April 30, 2020, 1:47am

Did you contact them? Any luck? I’m still waiting

samanthad143 · April 30, 2020, 2:14am

Yeah they told me to delete the app and to let them know so they can restore it which I did and still haven’t heard back yet

mpb · April 30, 2020, 12:35pm

I did that a week ago and sent a couple other emails but so far nothing… hope they get back to us soon

samanthad143 · April 30, 2020, 5:35pm

A week ago!? That’s crazy idk if I should send another ticket ?

mpb · May 1, 2020, 12:48am

I sent a second ticket, checked the day later and the ticket disappeared…
they reply to one of my emails giving me the same instructions… we’ll see what happens now.
Try sending an email too.