Can someone please help me . I was reading the story and as it was zooming in it froze… I’m on episode 10 and i also spent diamonds … Is there anyway to fix this issue ??? It would be a waste of my tickets and diamonds that i bought
This happened to me while reading “the prince’s bride” I had to re-start it, because nothing worked
Ughh. i wanna cry so bad out of frustration because I had 33 tickets i used 10 on this story now im left with 23. A dang waste…
If I were you, I’d send a support ticket with your support ID and your possibly the link of the story that you were reading. They might be able to fix it for you and compensate you.
Yea I did. thank you ! I honestly hope they give me all of my 10 tickets back
Okay, that’s good. I hope they compensate you as well, it’s only right.
Thanks for reaching out! and yea… Idk if they are going to compensate me. So far someone emailed me back basically saying. We are sorry for the inconvenience, no we will not be compensating you for tickets but to make sure this doesn’t happen again… and then they proceeded to give me a list of ridiculous things to do that ive already done
Ugh, I think you should email them back and tell them that you’ve already done all of those steps with no luck and politely word it in a way that the story freezing/getting stuck wasn’t your fault and a bit of compensation is a moral obligation(?). Sometimes they need a bit of a gentle push to fix things.
OMG! This is exactly what happened to me yesterday when I was reading this story! What chapter are you in? I was on 4!
Who are you replying to?
I was replying to @hersheykisses1 topic
i was on chapter 10
Yea i did and sadly they ignored my email