Story wouldn't reset

For a while now, and I’ve tried submitting tickets, I can’t reset my stories that have choices previously made. The error has long been gone but the glitch itself is still there. Whenever I reset, the main character is still wearing the clothes I previously chose. I understand that this is a problem for many authors like myself and it frustrates me when I can’t view what the readers will.

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If it hasn’t gotten resolved yet feel free to respond to the most recent ticket you created letting the team know you are still encountering this issue. If this ticket has been closed then please feel free to submit another one. Thanks!