The 5 gems to skip ads took 25 of my gems

I don’t know why but it took 25 of my gems not five when I chose to skip the ads it says 5
Anyone able to help about this

Hello @Samzzjewelz, this is Sydney the Moderator and we welcome you to the Episode Forums!

Sounds like you need to send a help ticket in. Our support team will be more than happy to help you! :wink:

I went to the site but I don’t know how to do it. It’s confusing

What’s the support id

The support ID is found in the app! Just go to Settings on the menu, then scroll down to the Support section. The support ID should be at the bottom of that section. :wink: