The characters don't appear in the preview


#1

Hi, when I try to to customize the character in my story, it does not appear in the preview for me to see how it looks, what do I do? Pleaseee help! It doesn’t even show a preview in the outfits section 53%20PM|690x466


#2

What type of computer, or laptop, are you using?


#3

This is happening for me too. I have submit a ticket and they told me to clear cache, refresh the page etc etc but nothing seems to work.


#4

I’m using a MacBook Pro and I thought it had something to do with that since a lot of people have the same problem with the same computer, I don’t know if it’s true though. I asked episode and nothing they advised worked, I’ve had to use my phone or Firefox which works. Good luck!


#5

Did you try hitting navigation, then hitting restart episode?


#6

I was using a macbook pro, but that did not seem to be the problem, it was google chrome, when I logged into safari it worked wonderfully!


#7

Where you using google chrome? Cause that turned out to be the thing that didn’t work, try using Safari!


#8

Yes, it didn’t work at all, but thank you! The problem turned out to be google chrome in the end


#9

Okay! Glad it all worked out!


#10

Closing due to one month of inactivity :slight_smile:


#11