The characters don't appear in the preview

Hi, when I try to to customize the character in my story, it does not appear in the preview for me to see how it looks, what do I do? Pleaseee help! It doesn’t even show a preview in the outfits section 53%20PM|690x466

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What type of computer, or laptop, are you using?

This is happening for me too. I have submit a ticket and they told me to clear cache, refresh the page etc etc but nothing seems to work.

I’m using a MacBook Pro and I thought it had something to do with that since a lot of people have the same problem with the same computer, I don’t know if it’s true though. I asked episode and nothing they advised worked, I’ve had to use my phone or Firefox which works. Good luck!

Did you try hitting navigation, then hitting restart episode?

I was using a macbook pro, but that did not seem to be the problem, it was google chrome, when I logged into safari it worked wonderfully!

Where you using google chrome? Cause that turned out to be the thing that didn’t work, try using Safari!

Yes, it didn’t work at all, but thank you! The problem turned out to be google chrome in the end

Okay! Glad it all worked out!

Closing due to one month of inactivity :slight_smile: