When playing a story Music will work every other episode randomly
I’m having the same problem!!! It’s so frustrating I can’t find anything to fix it
Resetting the app brings the sound back for a little bit I know what you mean by frustrating
I have this same issue. Sometimes, music will work, and sometimes, it won’t. I hope Episode updates the app soon and fixes this issue.
I hope so too Music is a big part of my stories
thought it was just me !
anybody here have an iPhone or android ?
Reminder: If you haven’t submitted a ticket to our support team notifying them of this issue now would be a good time to give it a shot. The more info the team can collect the better. Thanks all and sorry for any inconvenience.
I have no idea how to do that
Click here and insert the requested answers into the fields. Once the team receives your ticket you will receive a response and can then communicate with them and try to figure out what’s going on. Hope this helps and if you have any questions feel free to reach out to our moderator @Sydney_H or myself through private message. Thanks!
I did open a ticket on 10/7. They told me it is a known issue. Why does this work for some people and not for others? I’m getting really frustrated. The music add a LOT to the story, that’s why the authors use it.
This sounds more like a technical issue that you should be having with the support team via your ticket. Unfortunately I can’t answer you because I only work on the forums. Sorry and feel free to reply to the ticket with any further questions you might have.
I found a fix!
-Play a scene from your iphone where there’s music.
-Press the side on/off button on your iphone
-Press the side on/off button on your iphone again and unlock your phone.
-(music should be playing as normal)
-To make sure it continues to play with future scenes/music changes, YOU MUST THEN EXIT YOUR STORY (top left transparent door thingy)
-Preview your story again and everything should be working fine.
Hope this helps!