The Sound only works randomly iPhone app

When playing a story Music will work every other episode randomly


I’m having the same problem!!! It’s so frustrating I can’t find anything to fix it :frowning:

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Omg same

Resetting the app brings the sound back for a little bit I know what you mean by frustrating

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I have this same issue. Sometimes, music will work, and sometimes, it won’t. I hope Episode updates the app soon and fixes this issue.

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I hope so too Music is a big part of my stories

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thought it was just me :persevere: !

anybody here have an iPhone or android ?

Reminder: If you haven’t submitted a ticket to our support team notifying them of this issue now would be a good time to give it a shot. The more info the team can collect the better. Thanks all and sorry for any inconvenience. :v:

I have no idea how to do that

Click here and insert the requested answers into the fields. Once the team receives your ticket you will receive a response and can then communicate with them and try to figure out what’s going on. :slight_smile: Hope this helps and if you have any questions feel free to reach out to our moderator @Sydney_H or myself through private message. Thanks! :smiley:

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I did open a ticket on 10/7. They told me it is a known issue. Why does this work for some people and not for others? I’m getting really frustrated. The music add a LOT to the story, that’s why the authors use it.

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Hi @Amcody :wave:

This sounds more like a technical issue that you should be having with the support team via your ticket. Unfortunately I can’t answer you because I only work on the forums. Sorry and feel free to reply to the ticket with any further questions you might have. :v:

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I found a fix!

-Play a scene from your iphone where there’s music.
-Press the side on/off button on your iphone
-Press the side on/off button on your iphone again and unlock your phone.
-(music should be playing as normal)
-To make sure it continues to play with future scenes/music changes, YOU MUST THEN EXIT YOUR STORY (top left transparent door thingy)
-Preview your story again and everything should be working fine.

Hope this helps!