but when you don’t get customization, then the problem is that there isn’t any and how uninclusive the whole thing is and omg forcing tha character on the reader.
Just don’t read the story and move on to another one, no story will EVER please everyone. EVER.
Also, it’s VERY hard to code what you’re complaining about. Is your skintone from shade X to shade Y? Then you have to give different dialogue for each and every skintone, because someone might make an indian character, who won’t understand the black struggles either. 
If only we tried to be a little more understanding and tolerant towards authors…
As @line123462 said before me, authors don’t even want to give CC but they have to, otherwise people won’t even bother to read their stories.