Uh I need help?

I can’t enter the app anymore. I’m stuck at the loading screen! The little loading bar gets full and then it stas there and nothing happens. No, it has nothing to do with my internet. It’s not showing a message either. It just gets stuck and stays there. It’s been like that for several days. I’ve tried uninstalling and reinstalling but nothing works. What should I do?

1 Like

Try sending in a support ticket
@Jeremy
@Sydney_H

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I can’t. The ticket requires a support ID and I can’t get into my app to find it.

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Oops, me being stupid again, sorry.

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I’ve put in tickets before, just up N/A if you don’t know. It works just fine. They’ll respond.

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You could put 6 question marks if you don’t know your support id!

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@Epi_Info @AverysTea
Thank you both!

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@Sydney_H you can close this now :heart:

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Glad to see the community picking up on the six question mark rule! Good luck and closed :smiley: