Hey Episodians,
We’ve heard a lot of feedback regarding the addition of the new skin tones. We want to first say that we appreciate all the feedback you’ve sent in and that we’re using this information to take a closer look at all of the skin tones.
We understand that this update may have led to some of you needing to either redo your custom overlays or update your characters/scripts/templates – and that for those of you participating in the Dirty Dancing contest, this was an unplanned-for inconvenience that cuts into the time you had to work on your story. With this in mind we wanted to let everyone know that we’ll be extending the deadline for the Dirty Dancing contest by 7 days. That means the submission deadline will now be August 7th. All other dates for the contest, including when we run it, will also be pushed back by 7 days.
Specifically for those of you who are redo-ing your custom overlays, we’ll also be making it a point to prioritize reviewing custom overlays until the submission deadline. Our team is currently backed up on the reviews of custom overlay but we’re shifting gears to try to get through the queue as quickly as we can. if you notice that by, July 19th, you haven’t gotten your custom overlay reviewed within 3 days, please do contact our support team at: support@episodesupport.zendesk.com!
On a different note, we wanted to also give a big shout out to Dara.Amarie, who did an AMAZING job updating all of the character creator templates shared with the community. She’s graciously willing to work with us to get her work more broadly onto the Writer Portal for everyone to use and we’re really excited about partnering up to make these templates as useful as possible for all of you.
Once again, we want to thank everyone for sharing their feedback. We understand that this was a bit of a rocky release and we wanted to assure you all that we’re working towards making things right.
Love,
The Episode Team
P.S. We are posting it here also for more visibility.
So unfortunately, the team has been very busy lately. Because of this, issues with the portal & the app hasn’t been getting resolved correct?