Uploading Backgrounds?


#1

When I upload my backgrounds, they disappear for some reason? Please help me, and thanks!


#2

idk how to help. Maybe it’s your backgrounds that are problematic?


#3

This morning I uploaded, then later, saw that the backgrounds were still in review, then now, I come back and see that they’re gone!


#4

maybe they were disapproved? Can you send me a pic of what they look like?


#5

Sure


#6

is Luca the nae of the cafe in YOUR story?


#7

Also, how did you get this background?


#8

No, the name is “INT LUXURY CAFE - DAY” or “INT LUXURY CAFE WAITING AREA - DAY”


#9

oh. I’ve never seen it. Ok, so what I would recommend would be to submit a ticket? Right now, there’s nothing you can do.


#10

Alright, thanks


#11

It also sometime happens with me too but by reducing the file size makes it able to get uploaded and @AMANI182-EPISODEEEEE when a background is rejected it doesn’t disappears but there is a red label at the edge of the background saying Rejected. And if the user click on it,it also shows why the background was rejected so that the user could either edit it and re upload or choose some other background.

@loveyourself I would suggest you to try reducing the file size or either reloading the webpage to see the background.Hope it helps.


#12

Thanks!


#13

How long does it usually take. It’s been in review for over a week


#14

For me, it takes about less than 24 hours to 3 days.