I’m trying to preview my story on the web previewer (my phone stopped working) but it doesn’t load. I tried it on my mom’s laptop, but it didn’t load. So then I tried it on my own computer, but it still says “Downloading data…” and the preview never shows up. Should I try it on a different computer?
Definitely try Google Chrome, as has been suggested already. The web previewer tends to glitch so I always recommend using the app, but since your phones not working, I would submit a ticket to admin.