Web Previewer Not Working


#1

Hi,

I’m trying to preview my story on the web previewer (my phone stopped working) but it doesn’t load. I tried it on my mom’s laptop, but it didn’t load. So then I tried it on my own computer, but it still says “Downloading data…” and the preview never shows up. Should I try it on a different computer?

I’m using Safari, if that helps.


#2

Same glitch. It’s just grey right?


#3

But i’m doing mine on Google Chrome so I’m not sure it has to do with that.


#4

Definitely try Google Chrome, as has been suggested already. The web previewer tends to glitch so I always recommend using the app, but since your phones not working, I would submit a ticket to admin.


#5

Hi! If you submit a ticket to our support team they’ll be happy to help you out :slight_smile:


#6