That’s happened to me before but you should be able to send a help ticket to @Sydney_H
But the thing is when this happened to me I had to delete the app for a few days while they fixed it so that might happen to you
Thank you so much!!!
So, I reported it to pocketgems and Episode fixed it in less than 24 hours! I did have to delete the app, then they told me when I could re-install it. Thanks again, all!