What does this mean? I need help!

So my story “I’m In Love With A Killer” is not on the board and I think I may know why because when I click on my story on the writing area at the top it suppose to say what my rank is at but it just says “Calculating” “Trending User Story Rank: Calculating…” That’s what it says and I cant figure it out please help D;

Its also been like that for months

Sorry I’m new so I don’t actually know

Welcome to the forum both of you.

Also, you might have to submit a ticket for that