What’s wrong here



Hey! The last two weeks I had this problem with the app that every time when I close the app, it opened from the home page and threw out me from my account. I sent the ticket to developers, they answered that I have to tell them my ID and delete the app that they could restore a game. I did everything as they told, but it has been almost two weeks now and they still don’t answer me. Who had the same problems? what should I do?