Why app isn’t opening?

Hello!
My app isn’t opening at all. It is for the first time like that. It loads, takes 1 minute and closes (brings me to my screen menu). I am playing on the tablet. I reloaded my tablet, opened it from AppStore-literally I tried everything. Does anyone know how to fix this?
Thank you :blush:

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@Moon_dream same thing happening to me on my phone! I’m waiting for a response from episode team to hopefully fix this :upside_down_face:

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Hey there @Moon_dream, please submit a help ticket to our support team about this issue, they’d be more than happy to help! :smiley:

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Thank you so much, on my way to do that :yellow_heart:

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@Sydney_H, sorry to bother, but what’s support id?

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Try deleting the app and downloading it again

No bother at all! Support ID is found on the app under Settings, but since you’re having trouble accessing the app, just put six questions marks ??? ??? in place of the ID. :smiley:

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It’s because maybe in ur past u were banned so it won’t let u on, or your iPad/iPhone isn’t compatible for the app

I have never been banned :woman_shrugging:
And I have been reading it on tablet for as long as I have known the app.
But thank you

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Of course, thank you very much

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Would it all of a sudden ban you?! That’s absurd to me!! I know I don’t make the rules however, I don’t understand!

No it’s either you have been banned or you have an outdated iPad or iPhone!

I’m running on the most current available iOS software 13.2