Why won’t episode answer to my ticket

I have reported a support ticket about the app that it won’t save my progress, they answered once saying delete the app and then reply whenever you did. So I replied but now they are not answering anymore, what should I do?

No I got this:

I also have a lot of space on my phone so that’s probably not the problem , but thanks anyways

Ok thanks, hopefully they reply soon

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Hi I just received same exact reply. So I’m curious if they replied and how long it took if they did fix it