I was previously using the Galaxy S8+ to play Episode on, however I upgraded to the Galaxy S9+. When I go to reload my game I am getting an error that my account is on the incorrect Platform. WHAT IS GOING ON?? I am going Android to Android. Anyone know how to fix this???
Best thing to do is submit a ticket to our support team who is more than happy to help you with this. Thanks!
I have submitted a ticket. Do they happen to work weekends
Sure do but please give them time as the tickets are worked on in the order in which they are received
well My ticket stated solved, but there was no response to my issue… I really hope I am not going to loose my account.
Please private message me the ticket number. Thanks.
I am not sure how to private message you , but I have another ticket open , and I am not getting anything resolved on this issue.