Episode keep crashing

My app keeps closing so I can’t get on it so whenever I try to open it it crashes I look and saw there was no new update so I try to delete the app app and it works for a few min then it crashes again and I lose all of my story progress plz help

Hey there @Laylam00, this is Sydney the moderator. Welcome to the forum. :smiley: You’ll need to submit a help ticket to the support team, they’d be happy to help. :wink:

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I put in a help ticket and it’s still not fixed

Be patient! It won’t automatically be fixed after you send in a help ticket. You just have to wait a while and it’ll eventually get fixed. Being desperate won’t solve anything :wink: