Help with Customized Characters STAYING customized

Can anyone possibly help me? I am currently writing my FIRST story called, “Just Let Me Love You,” and I just had someone ask me why the character they customized, isn’t STAYING customized? Have I done something wrong or is there something that should be added in every chapter for that, or what? I really want people to like my story, but if I cannot figure this out, then I will have to just take customization out altogether and I REALLY DON’T want to have to do that. PLEASE HELP?! ANYONE?!

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try using this Multiple Character Customization Templates (INK & Limelight)

Have you been changing the appearances of your characters in the portal and then clicking on save? This will affect and change the customized character in your story.

Not that I can think of. Sometimes I’ll go in and it will show my character having like white hair and I will have had Chestnut brown so i’d go in there and put that she changes into it…would that possibly change it for everyone’s?

Thank you! I’ll give it a try!

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Yes that would change it for everyone.

That might be what’s going on! Thank you so much!