Hey there @Shinny2704, Sydney the Moderator here! Welcome to the forums. 
For this issue and for the issue mentioned here, you’ll need to submit a help ticket to the support team. They’d be happy to help. 
Hey there @Shinny2704, Sydney the Moderator here! Welcome to the forums.
For this issue and for the issue mentioned here, you’ll need to submit a help ticket to the support team. They’d be happy to help.