Please note that my tone here is nothing but calm and respectful.
Absolutely not. I would encourage you to try to understand what it would be like to see abusive and downright mean comments day in and day out. Authors are still human, and many “popular” authors (honestly I don’t even know what some of y’all mean by popular Bc some of you think that getting 100k reads makes you popular and it really doesn’t) don’t use this as a day job and are here for fun like everybody else. It’s very easy to scold people on decorum when you haven’t had to go through it.
As far as professionalism, if you follow any popular NY Times Bestselling author, they’re not going to put up with abuse either. Many of them full out retweet while snapping back at people who are being rude. Being a reader and contributing to somebody’s income does not mean you own them. ESPECIALLY on a platform where you haven’t taken any money out of your pocket to give to sales. It does not make them obligated to be nice to you and be steamrolled over, and that’s what far too many people think they can do. Authora are humans with feelings and limits also, and they are not obligated to play nice with trolls, haters, or abusers. In fact, I’ve noticed that the nicer an author tries to be when they’re getting cussed out and pummeled, the more they get abused because people see kindness as weakness.
I don’t agree with purposely sending your following after people. It’s probably best to block their name out if the author is going to say anything at all. I also don’t agree with getting mad over every single criticism and attacking readers who say anything contrary to what the author wants to hear.
There has to be some type of balance here. Authors shouldn’t have to endure rude and entitled behavior every day and authors also shouldn’t lash out on readers who don’t lash out at them. Not every popular author is going to attack you just for pointing out a misspelled word or asking for CC. Those are the ones I’m saying should have the right to defend themselves.
I’d encourage people who think that authors are obligated to just smile and nod as they get hundreds of rude messages and fanmail and comments a day to remember that there is a human on the other side of the screen. They have emotions, feelings, bad days and good days. They have stress. Many of them are dealing with traumatic issues they’re not disclosing to their audience. Customer service agents get to go home at the end of the day. Communication on social media is constant. And like it or not, every human being has a limit. It costs nothing to be kind and supportive.